Freight and Shipping Policy


Current Version 22nd February 2016
Updated Version 18th January 2015
Updated Version 11th September 2014
Original Version - July 2014

This page provides information about our Freight & Shipping Policy.

Please be aware that we only ship to customers within Australia, we are unable to ship overseas orders at this time.

We've tried to provide a fair, efficient, cost-effective and fast freight service that is simple for everyone to understand because we know that is what you want! We think we've done it but we are always keen to hear your feedback if you think things can be improved.

Depending on your location we will use either StarTrack, Australia Post or First Express to deliver your order. We have a good relationship with these carriers and trust them to do a reliable job getting your goods to you without damage or delay.

To find your freight and shipping cost (ex GST) first locate your order spend level from the sections below, then locate your delivery area within your spend level. The amount adjacent to your delivery area is your freight charge.

When you checkout your cart the freight and shipping charge which relates to your spend level and your postcode will automatically be added to your order.

These arrangements apply to all web orders - effective date Monday 22nd February 2016

Note - freight charges for web orders will always be cheaper than for non-web orders of the same order value.


ORDER LEVEL 1
If you spend less than $75.00 (excluding GST and fees) in one order on products from our website then the following freight & shipping charges will apply:

Delivery Area                               Freight & Shipping Charge
Brisbane Metro                                 $12.50 (no change)
SEQ Region 1                                  $12.50 (no change)                      
SEQ Region 2                                  $12.50 (no change)
Regional QLD – South                      $12.50 (no change)
Regional QLD – Central                     $15.00
Regional QLD – North                       $15.00
Regional QLD – Far North                 $20.00
Regional QLD – West                        $20.00
Sydney Metro                                   $20.00
Regional NSW – North                       $20.00
Regional NSW – South                      $20.00
Regional NSW – West                       $25.00
ACT                                                  $20.00
Melbourne Metro                               $20.00
Regional VIC                                     $25.00
Adelaide Metro                                  $25.00
Regional SA – Near                            $30.00
Regional SA – Far                              $35.00
Perth Metro                                        $35.00
Regional WA – Near                           $40.00
Regional WA – Far                             $50.00
Northern Territory                               $50.00
Tasmania                                           $50.00

ORDER LEVEL 2
If you spend more than $75.00 (excluding GST and fees) but less than $250.00 (excluding GST and fees) in one order on products from our website then the following freight and shipping charges will apply:

Delivery Area                               Freight & Shipping Charge
Brisbane Metro                                  $15.00 (no change)
SEQ Region 1                                   $15.00 (no change)                      
SEQ Region 2                                   $15.00 (no change)
Regional QLD – South                       $15.00(no change)
Regional QLD – Central                     $17.50
Regional QLD – North                        $17.50
Regional QLD – Far North                  $25.00
Regional QLD – West                        $25.00
Sydney Metro                                   $25.00
Regional NSW – North                       $25.00
Regional NSW – South                      $25.00
Regional NSW – West                       $30.00
ACT                                                  $25.00
Melbourne Metro                               $25.00
Regional VIC                                     $30.00
Adelaide Metro                                  $30.00
Regional SA – Near                           $35.00
Regional SA – Far                             $40.00
Perth Metro                                       $35.00
Regional WA – Near                           $40.00
Regional WA – Far                             $60.00
Northern Territory                               $60.00
Tasmania                                          $60.00
 
ORDER LEVEL 3
If you spend more than $250.00 (excluding GST and fees) but less than $500.00 (excluding GST and fees) in one order on products from our website then the following freight and shipping charges will apply:

Delivery Area                               Freight & Shipping Charge
Brisbane Metro                                  $20.00 (no change)
SEQ Region 1                                   $20.00 (no change)                      
SEQ Region 2                                   $20.00 (no change)
Regional QLD – South                       $20.00 (no change)
Regional QLD – Central                    $22.50
Regional QLD – North                       $22.50
Regional QLD – Far North                 $30.00
Regional QLD – West                        $30.00
Sydney Metro                                     $30.00
Regional NSW – North                       $30.00
Regional NSW – South                      $30.00
Regional NSW – West                       $35.00
ACT                                                    $30.00
Melbourne Metro                                $30.00
Regional VIC                                      $35.00
Adelaide Metro                                   $35.00
Regional SA – Near                           $40,00
Regional SA – Far                              $45.00
Perth Metro                                         $40.00
Regional WA – Near                           $45.00
Regional WA – Far                             $70.00
Northern Territory                               $70.00
Tasmania                                            $70.00
 
ORDER LEVEL 4
If you spend more than $500.00 (excluding GST and fees) but less than $1,000.00 (excluding GST and fees) in one order on products from our website then the following freight and shipping charges will apply:

Delivery Area                               Freight & Shipping Charge
Brisbane Metro                                 $30.00 (no change)
SEQ Region 1                                  $30.00 (no change)                      
SEQ Region 2                                  $30.00 (no change)
Regional QLD – South                      $30.00 (no change)
Regional QLD – Central                     $35.00
Regional QLD – North                       $35.00
Regional QLD – Far North                 $40.00
Regional QLD – West                        $40.00
Sydney Metro                                   $40.00
Regional NSW – North                       $40.00
Regional NSW – South                      $40.00
Regional NSW – West                       $45.00
ACT                                                  $40.00
Melbourne Metro                               $40.00
Regional VIC                                     $45.00
Adelaide Metro                                  $45.00
Regional SA – Near                            $50.00
Regional SA – Far                              $55.00
Perth Metro                                        $50.00
Regional WA – Near                           $55.00
Regional WA – Far                             $80.00
Northern Territory                               $80.00
Tasmania                                           $80.00

ORDER LEVEL 5
If you spend more than $1,000.00 (excluding GST and fees) but less than $4,000.00 (excluding GST and fees) in one order on products from our website then the following freight and shipping charges will apply: 

Delivery Area                               Freight & Shipping Charge
Brisbane Metro                                 $40.00 (no change)
SEQ Region 1                                  $40.00 (no change)                      
SEQ Region 2                                  $40.00 (no change)
Regional QLD – South                      $40.00 (no change)
Regional QLD – Central                     $45.00
Regional QLD – North                       $45.00
Regional QLD – Far North                 $50.00
Regional QLD – West                        $50.00
Sydney Metro                                   $50.00
Regional NSW – North                       $50.00
Regional NSW – South                      $50.00
Regional NSW – West                       $55.00
ACT                                                  $50.00
Melbourne Metro                               $50.00
Regional VIC                                     $55.00
Adelaide Metro                                  $55.00
Regional SA – Near                            $60.00
Regional SA – Far                              $65.00
Perth Metro                                        $60.00
Regional WA – Near                           $65.00
Regional WA – Far                             $90.00
Northern Territory                               $90.00
Tasmania                                           $90.00

ORDER LEVEL 6
If you spend more than $4,000.00 (excluding GST and fees) but less than $8,000.00  (excluding GST and fees) in one order on products from our website then the following freight and shipping charges will apply:

Delivery Area                               Freight & Shipping Charge
Brisbane Metro                                 FREE (Reduced)
SEQ Region 1                                  FREE (Reduced)                    
SEQ Region 2                                  FREE (Reduced)
Regional QLD – South                      FREE (Reduced)
Regional QLD – Central                     $55.00
Regional QLD – North                       $55.00
Regional QLD – Far North                 $65.00
Regional QLD – West                        $65.00
Sydney Metro                                   $65.00
Regional NSW – North                       $65.00
Regional NSW – South                      $65.00
Regional NSW – West                       $70.00
ACT                                                  $65.00
Melbourne Metro                               $65.00
Regional VIC                                     $70.00
Adelaide Metro                                  $70.00
Regional SA – Near                            $75.00
Regional SA – Far                              $80.00
Perth Metro                                        $75.00
Regional WA – Near                           $80.00
Regional WA – Far                             $100.00
Northern Territory                               $100.00
Tasmania                                           $100.00

ORDER LEVEL 7
If you spend more than $8,000.00 (excluding GST and fees) ​

Your order will be shipped to you FREE of charge.  


 

The following exceptions apply to all Order Spend Levels and all Delivery Areas

Exception 1 - We reserve the right to charge additional freight on any large or heavy orders being shipped to remote or far regional areas. Unfortunately, the cost of shipping to these areas is very expensive and we have to pass this cost on to you with your order. If your order location fits into this category or our freight cost is much higher than the amount quoted here, we will contact you before we ship your order to advise the additional freight charge. At this time we are happy for you to cancel or amend the order if you wish. Please call us if you're not sure if this applies to your location.


Exception 2 - Very occasionally an unusually large or heavy order is placed within "normal" metropolitan or regional delivery areas. If the cost of freight for shipping these orders is unusually large, we will contact you to advise the additional freight charge for that particular order. At this time we are happy for you to cancel or amend the order if you wish.


Please note - Due to the high and disproportionate cost of shipping very heavy items - we may also charge a small Handling Fee (in addition to any applicable Freight Charge) on a small number of particularly heavy items. Currently this fee is limited to clay only. This Handling Fee depends on the shipping destination and the quantity being shipped. Any applicable Handling Fee will be added to your order after you have checked out from the website. We will contact you directly with full details of any applicable Handling Fee before we ship your order, at which time we are happy for you to amend your order if you wish.
 
  • For 12.5kg blocks of clay there is a handling fee of $4.00 per block.
  • For 10kg blocks of clay there is a handling fee of $3.00 per block.
  • For 5kg blocks of clay there is a handling fee of $2.00 per block.
 

Please also note - while this Handling Fee applies Nationwide all local deliveries to South-East Queensland are FULLY EXEMPT from this Handling Fee and will not be charged. Only the appropriate Freight Charge will apply to deliveries in the South-East Queensland delivery area.

Notwithstanding any of the above, while we genuinely aim to hold all of these prices and arrangements firm, we reserve the right to change them without notice in the event of supplier increases or changes to Company Policy. 

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