How to Register as a User

This page shows you how to Register as a User on this website.

When you first arrive at the website you can search and browse right through the site without any need to be registered at all. You can have a good look around and see all of the products we have to offer. You can shop and add items to your shopping cart but if you decide that you would like to make a purchase from the site or get a Quote from us (as we hope you will) then you will need to register with us before you can CheckOut and confirm your order.

The Registration process is quite straightforward but it does require you to be accurate with the data you enter as some of this information (email address and password etc)  is used as a security control to make sure that you are the only person able to access your user account in the future. Also it is important to make sure both billing and shipping addresses are accurate and valid so that all deliveries can be completed on time.

Anyway - how do you go about registering an account?

We offer two types of user accounts:

  1. Retail Accounts - pre-approved and available as soon as you enter the site (allows some discounted pricing and requires immediate payment by credit card).
  2. Educational Accounts - available to approved educational organisations only (allows all discounted pricing and may permit purchases to be charged to an account).

Click here to see more detail about Educational Accounts

You can register as soon as you enter the site or just before you checkout or at any time in between. The process is the same.

Let's say you are a first time visitor to the site and you want to register straight away. On the home page and all other pages you will find at the bottom of the page under the "Service Centre" heading a section called "My Account".

Click on this "My Account" icon and a new page opens up. On this page you will see two panels, the one on the left is for customers who have already registered and already have their account set up. The one on the right is for new customers and this is the one we will need to use here.

Answer the question "Are you ordering for a School, Childcare Facility or other Educational Institution?"

You will then complete the details on the form and submit your registration.

Start the process by entering your email address in the "New Customer? Create an account" panel. This email must be unique to you. If the email address is already being used by another user in our system you will not be able to use it for your account.

Next, enter a password. Choose a password that is easy to remember but that is difficult for others to guess. This will keep your account secure. When you have entered your password, enter it again to make sure it is entered correctly. Leave the tick-box for Subscribe to Newsletter ticked (you can change this later if you wish). If you do forget your password down the track - don't worry you can easily have the system allocate you a temporary password and email it to your email address, which you can then use to login to your account and create another personalized password of your own.

Once you have entered your email address and password click on the red "+Register and Continue" box. A new page will open up that will become your account's control centre. This is the Account Summary page and you will see that there are a range of options available to you from this control centre but before you can use them you must enter your account details. Select the panel called "Edit My Contact Details" and click on it.

A new page opens and you are asked to fill in some details. Please fill in all of the fields about your "Billing Information" and about your "Contact Details". These two areas are compulsary and all detail is required to be entered. Please make sure you complete the suburb selection part in full, as this is important for delivery purposes.  If you want to enter any  "Company Information" or any "Dropshipping Information" you can do so here, but it isn't mandatory. When you have completed all of this information click on the red "Save Changes" box at the bottom of the page.

If you have entered all of your details correctly then the information will be saved. If you have missed any required information the page will refresh and those areas not completed properly will be highlighted. Fill in the missing information, click on the red "Save Changes" box again and your information will be saved. You won't be able to proceed further until all details are correctly entered.

When you have entered all of the details correctly you will see that the icon at the top of the page has now changed to the name of your account eg's "Fred's Account" rather than just "Login". If you now click on this icon again you will see that the Account Summary page again opens up, but this time you are welcomed to your own control panel.

If your shipping address (the address that you want your order delivered to) is the same as the address you entered in your Billing details then you have completed your registration and your account is up and running.

If your shipping address is different to your billing address or if you have several shipping addresses then you will next need to enter this shipping information. To do this click on the "Edit My Address Book" box on your Account Summary page.

A new page will open and you are asked for information about the shipping address. Complete all of this information (again make sure you complete the suburb selection box properly) and then save this address. If you want this address to be the default address then tick the default address box. If you don't - untick this box. When you are done click on the red "Save Address" box and if you have entered everything correctly a message will pop up to confirm this. If not, any errors will be highlighted. Correct them, press the red "Save Address" box again and the address will be saved.

Once you have completed this stage your account has been set up and you are ready to browse, shop or checkout.

You only need to complete this registration process once. When you next return to the site all of your details will have been stored and you simply log-in as a Returning user by clicking on the "My Account" icon and by entering your email address and password . You can also do this as you checkout.

If you are a school or approved childcare or educational institution, you should contact us so that we can upgrade your account to an "Educational" user account and you can benefit from further discounted pricing and credit terms. For further details click here:

To return to the help index please click here

If you have any feedback about the information on this page or about anything on our website please contact us at or give us a call on 07 3217-0088.